GoAL WaSH Bosnia-Herzegovina

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UNDP GoAL WaSH stands for UNDP's programme on Governance, Advocacy and Leadership for Water, Sanitation and Hygiene, an initiative to scale up water and sanitation services for the poor.


The GoAL WaSH Project in Bosnia-Herzegovina

Scope of the Project

In the previous phase, the GoAL WaSH project in Bosnia and Herzegovina assisted 13 municipalities countrywide (including Federation of Bosnia and Herzegovina and Republic of Srpska) to meet their responsibilities for the provision of safe and reliable water services. This was achieved through designing and implementing an awareness raising campaign among schools in targeted municipalities.

During 2013-2014, the project is focusing on a regulatory framework. The overall objective of this project is to prepare basic analyse of the possible scenarios of establishing a regulatory framework in the water and sanitation sector, to safeguard and protect the public interests on the one hand, and to establish a transparent legal and regulatory environment in order to protect consumer interests.

The project purpose is to support operationally and financially sustainable management of water and sanitation utilities in Bosnia and Herzegovina, enabling them to provide adequate services to all citizens and to secure healthy living environment, in parallel with enhancement of the social protection and inclusion system making it sustainable and client-based while enabling citizens to have active participation in all issues of importance for them, based on social rights and needs of a community.

The project will address answers to the delegated problems through a specific assessment giving current situation analyses of the legislation and institution framework in the WaSH Sector and giving possible scenarios for establishment of regulatory framework.

The Challenges Addressed

Weak economic governance and poor infrastructure in Bosnia and Herzegovina’s water sector is preventing satisfactory delivery of water services. It constitutes a barrier to achieving several Millennium Development Goals and represents an area in which the Government of Bosnia and Herzegovina is experiencing challenges in meeting its commitments under international conventions.

The Approach

The project is carried out using a human rights based approach to water governance. This includes identifying rights-holders and their entitlements, duty-bearers and their obligations, and analyzing the relationship between them. In Bosnia and Herzegovina's water sector, the duty-bearers are comprised by the water utility companies and all government levels in the complex politico-administrative system. The rights-holders are made up all individuals in the country whatever their gender, race and ethnicity; each person has a right to reliable access to clean and affordable potable water.

For the regulatory framework, analyse should include desk review and interviews with main stakeholders, including organization of the round tables, workshops, etc. Also, it would be necessary to research for similar approach and interventions in the WaSH sector in neighbouring countries (i.e. Albania) and if necessary organize visit of the B&H delegation.

The Actions

In agreement with the key stakeholders, and in order to improve the regulatory framework for setting tariffs in the water supply and sewage disposal sector in BiH, the following actions will be undertaken:

  • Development of a methodology for water and wastewater tariff setting

- There is consent about the necessity to prepare a methodology for setting water supply and sewage disposal tariff in FBiH and RS (as well as Brčko District)

- Detailed methodology should specify such water tariff as to enable all operative costs to be covered, including all investment costs

- The methodology will not derogate any existing legal obligation in the area of financial / accounting reporting. It will neither modify any authority, responsibility or existing state regarding the activities in the area of public utility works

  • Preparation of a study on the most feasible administrative option for the body to be in charge of the review of the tariff modification requests, and the examination of the tariff compatibility with the prescribed methodology

- There is consent about the professional body authorized to review requests for the tariff modification and examination of the entire compatibility with the required methodology, as well as consent about the fact that such request would eventually be considered and approved by the local community

  • Benchmarking in the water sector in BiH

- In relation to the benchmarking role, i.e. the comparison of the company performance indicators within the sector, it is suggested to implement this task in cooperation with the Danube Water Programme (DWP). DWP has already made efforts regarding the selection and definition of indicators, as well as collection and presentation of the indicators in BiH. Therefore, it is suggested to wait at least preliminary results of this project before the submission of any subsequent proposals in this area

The Achievements

During the previous phase, the following achievements were reached:

  • A survey was distributed among PAR groups in 13 schools in targeted municipalities. The questionnaire aimed at assessing the student’s level of knowledge, using questions extracted from the UNESCO publication “Water for life” (initial edition published in 2004)
  • The project adjusted the previous edition of the “Water for life“ publication and prepared two booklets (for elementary schools and high schools/universities) about the importance o water, water protection and good water management
  • The booklets was officially introduced to all Public Institutions for Education; they approved the distribution of the booklets and books to all schools in the country
  • The booklets were translated into English, and the printing also included the Bosnian/Serbian/Croatian version of the booklets)
  • The Hydro-Engineering Institute delivered two workshops in each of the 13 schools. These covered questions from the survey, as well as included topics of sustainable water management and water pollution. More than 250 children were directly involved in the workshops
  • All targeted schools have prepared action plans for one priority project for their school, mostly related to renovating the schools toilets, water supply connections and adjusting existing toilets for children with disabilities

In the current project, focusing on the regulatory framework, the following achievement has been made:

  • An assessment on establishment of regulatory framework on water and sanitation tariff settings has been finalized

Links & Resources

MDG-F DEG Bosnia Herzegovina on Facebook [1]

Water for Life: Fundamentals of Inegrated Water Resources Management [2]

Voda za život: osnove integralnog upravljanja vodnim resursima [3]

WATER FOR LIFE: Handbook for BiH Primary Schools [4]

Voda za život: Priručnik za osnovne škole u BiH [5]

GoAL WaSH Bosnia-Herzegovina Country Sector Assessment:  UNDPGoALWASHFinalBOSNIAEnglish.pdf

See also


GoAL WaSH Cambodia

GoAL WaSH El Salvador

GoAL WaSH Kyrgyzstan

GoAL WaSH Laos

GoAL WaSH Liberia

GoAL WaSH Madagascar

GoAL WaSH Mongolia

GoAL WaSH Niger

GoAL WaSH Paraguay

GoAL WaSH Tajikistan

GoAL WaSH Togo


For more information regarding GoAL WaSH in Bosnia-Herzegovina, please contact:

  • Mrs. Alisa Grabus

Energy and Environment Sector Associate, UNDP Bosnia-Herzegovina


Tel +387 33 293 489

  • Mr. Sanjin Avdic

Energy and Environment Sector Leader, UNDP Bosnia-Herzegovina


Tel +387 33 293 489

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