WaterWiki Toolkit: KM

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edit  ·  Toolkit WaterWiki 2.0 - The project
WaterWiki in UN-Water Context | Technical development issues | Managing WaterWiki 2.0 | WaterWiki - Wanted Content
WaterWiki-presentation Nairobi web4dev-conf Nov07 (Web4Dev Nairobi 2007 | Web2forDevConference findings) | The Contribution of a Wiki to the Development of a Community of Practice: A Case Study - Anna Maron Aug07 (Findings from study on WaterWiki by Anna)
Further resources: Knowledge Management Toolkit
WaterWiki 1.0 (Careful: Archived, non-updated version)
WaterWiki 1.0 Toolkit (FAQ | KM | Substantive | Technical | Process Step-by-Step) | "Outstanding Dev Issues" on WaterWiki 1.0 | Draft concept for the way ahead | New architecture (draft) for WaterWiki

Regional Knowledge Management Context for the Pilot

UNDP acknowledged the critical role of knowledge management in delivering its development work. It has become crucial if UNDP was to effectively respond to changing and complex needs of member states, while increasing its operational efficiency in using donor resources. Corporate priority has, therefore, been for some time strengthening UNDP as a knowledge-based organisation, and focus its role as a knowledge service provider.

In 2004, both RBEC and BDP have launched initiatives to focus precisely on transforming UNDP into a knowledge-based organisation. BDP considered a set of knowledge management systems based on various possible consultancy models and articulated a holistic knowledge management vision for the organization (The Roadmap). RBEC, in turn, took an approach to create specific knowledge products deemed to respond to immediate needs of UNDP field staff and subsequently to client programme countries. The two initiatives were from the onset complementary: while the corporate strategy defined and supported structural change within UNDP as a whole, the other provided concrete and immediate products and mechanisms of how knowledge can affect UNDP’s business processes. The overall framework for the knowledge management in Europe and CIS (KM Strategy in ECIS) was provided through creation of regional Communities of Practice became the main drivers for managing the know-how accumulated in the region from UNDP programming.

Regional (Europe and CIS) KM Strategy was anchored in Policy Support and Programme Development unit (PSPD) in Bratislava Regional Center (BRC). During 2004 - 2005 PSPD assisted country offices to fully take advantage of knowledge management and related corporate strategy. The goal of PSPD knowledge management efforts was to enable country offices and project teams to provide client countries with cutting edge knowledge and information through knowledge products and services developed within framework of regional Communities of Practice.

Knowledge Management in practical terms represent a cyclical process of:

1) Knowledge Generation/Identification/Codification: Research and development through new publications, good practices, pilot projects, synthesizing lessons learned;

2) Knowledge Sharing through face-to-face meetings or virtually, and identifying mechanisms for supporting knowledge exchange;

3) Knowledge Application: Identified/generated/codified knowledge that is based on a set of good practices, lessons learned is taken and applied at the country and regional levels.

Results of knowledge management activities i.e. capture and codification of regional replicable lessons learnt were so called knowledge products. While the global KM strategy ‘The Roadmap’ identified a large number of potential knowledge products, the priority in Europe and CIS region was to pilot Action Reflection Notes, Programming Guidelines/How-to-Guides, and Prospectuses . These allowed for documenting lessons learned and field practices, as well as provided practical toolkits for programme design, management, and resource mobilization. The PSPD provided templates, guidelines, advice, and limited funding to support the creation of knowledge products through Commuity of Practice framework.

Apart from the above mentioned piloted knowledge products, it was felt that other knowledge product types and formats should be tested that would allow the practitioners to take advantage from the wealth of experience accumulated through programme implementation. These should be coupled with already tested and existing products of other actors in the development scene. Through out 2004-2005 it was felt that knowledge management should be demand driven and cater into needs of practitioners and making their work easier.

Hence, piloting innovativve innovative approaches to knowledge management such as the case of Water Wiki was important. Water Wiki marries two vital parts of regional knowledge management strategy which are Communities of Practice and knowledge products: Water Wiki is a knowledge product for Water Governance Community of Practice that is a collaborative tool enabling CoP members to 'get' and 'give' knowledge. The tool also responds to a repeated demand from different regional CoPs for knowledge management to be systematic in terms of tacit knowledge 'download' from programmes and projects.

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