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edit  ·  ToolkitKnowledge Management
(see also the WaterWiki Toolkit)
UNDP/BRC KM Approach | E-Moderation | On-line Community of Practice | Virtual CoP | Facilitation (based on an Interview with Patricia Keays)
On-Line Tools (emerged mostly from an online Course on E-moderation): Chat-Rooms | Wikis | Emails | The On-Line Classroom | SKYPE | Doodle - Easy scheduling of events | Time and Date | Create free on-line surveys
Other Resources: Learning Game | Brainstorming on "Running CoPs Successfully" | E-Moderator-Course#E-Moderator.27s_Toolbox E-Moderator Toolbox | Oxfam - Sharing Knowledge Handbook 2 | Web4Dev Nairobi 2007 (WaterWiki-presentation Nairobi web4dev-conf Nov07) | KM as tool for Tsunami Response | Communities of practice for development in the Middle East and North Africa

This is the workspace for the E-Moderator-Course (March/April 2006)

Course Group


= Facilitators =

Group Works

= 1. Pro's and Con's of On-line Communication Tools =

Some general +/-


  • It is efficient and at times effective tool to communicate, share knowledge.
  • It has made possible to collaborate around the world with different people in an efficient and effective ways.
  • It contributes also to multi-cultural collaboration.
  • Can replace and or/amend international meetings and conferences, which often come at high travel costs, environmental costs and little to now follow up; Instead, on-line communication costs allow continuous creative processes at low costs;


  • It can be frustrating for people from the countries or small organisation which has slow pace e-communication technologies.
  • It can create a big gap in learning environment between who have/have not access to all the sophisticated technologies. It can create an inequity for learning opportunity.
  • It often a lot of time is required to get on-line tools started and working first..
  • With regard to multi-cultural communication, there is also a danger for mis-understandings, especially as the use of English (I don't know if this is also true when Spanish, etc is the main language) tends to become quite direct and informal. This can be great, but it may also provoke a backlash from those in authority who feel that the necessary level of respect is not maintained.
  • Very much related to this - but not limited to multi-cultural settings - is that the level of equality implied through this type of collaboration can be perceieved as challenging to existing power structures. Thus there needs to be support throughout the entire organisation for this manner of working.
For more detailed reviews of specific tools, see here
On-line tools: Chat-Rooms
On-line tools: The On-Line Classroom - The experiences reported here are referring to [INTERWISE-Software]
On-line tools: Emails
On-line tools: Wikis
On-line tools: SKYPE

2. How to Run a CoP succesfully

--> Click on the TITLE to go to this article

3. Results and Insights from the Learning Game

--> Click on the TITLE to go to this article

E-Moderator's Toolbox

Readings and Materials



Links to On-Line Tools

(see also chapter above)

Coordination and work-planning:

On-Line Working Tools:

  • VYEW a browser-based conferencing and always-on collaboration platform that provides instant visual communication, well that's what they write.

Links to course and training providers

Interesting Sites

Wiki Technology/Approach

Open Space technology

  • Open Space on line a software for Real-time Conferencing for Co-Creative Excellence based on Open Space Technology

Recources and Databases

  • - An online version (developed by Gabriela Ender, a german change-faciliator). Can be used to organise online meetings and conferences; online moderators are not required, as they say: "the virtual-led real-time procedure of this method makes it possible for participants to work together WITHOUT online-moderators in a highly productive and liberate manner." (Marcia Pereira - 10 may 06)

News, Discussion Groups and Blogs

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